IT Support Specialist
Englewood, CO
Full Time
Mid Level
IT Support Specialist
Integrity Fire Safety Services
Full-Time | Hybrid Opportunity/Englewood, CO | $25–$29/hour
At Integrity Fire Safety Services, we help protect businesses and communities through industry-leading fire and life safety solutions. As our company continues to grow, we are looking for a motivated and dependable IT Support Specialist to join our team and support employees across multiple departments and locations.
This is a great opportunity for someone who enjoys solving technical issues, helping others, and working in a fast-paced environment with a company that values teamwork, professionalism, and growth.
What You’ll Do
Integrity Fire Safety Services
Full-Time | Hybrid Opportunity/Englewood, CO | $25–$29/hour
At Integrity Fire Safety Services, we help protect businesses and communities through industry-leading fire and life safety solutions. As our company continues to grow, we are looking for a motivated and dependable IT Support Specialist to join our team and support employees across multiple departments and locations.
This is a great opportunity for someone who enjoys solving technical issues, helping others, and working in a fast-paced environment with a company that values teamwork, professionalism, and growth.
What You’ll Do
- Provide day-to-day technical support via phone, email, chat, and ticketing system
- Troubleshoot and resolve hardware, software, networking, and account access issues
- Perform password resets, account unlocks, and user account provisioning
- Install, configure, and maintain desktops, laptops, printers, and related peripherals
- Support Microsoft 365 applications and Windows operating systems
- Document support requests, resolutions, and troubleshooting steps accurately within the ticketing system
- Escalate complex issues to senior IT staff with detailed documentation
- Assist with employee onboarding and offboarding, including equipment setup and account creation
- Help maintain a positive and efficient technology experience for all employees
- High school diploma or equivalent required
- Associate’s degree in Information Technology or related field preferred
- 1–2 years of IT support, helpdesk, or technical support experience
- Working knowledge of Windows operating systems, Microsoft 365, basic networking concepts, and computer hardware
- Strong communication, organization, and problem-solving skills
- Ability to prioritize tasks and work independently
- Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus
- Competitive pay: $25–$29/hour
- Hybrid flexibility with potential work-from-home days
- Opportunity to grow within a rapidly expanding company
- Collaborative and team-oriented environment
- Stable, long-term career opportunity within the fire and life safety industry
- Make an impact supporting the teams that help keep customers and communities safe
- Full-time position
- Hybrid schedule available (potential for 1–2 remote days per week)
- Occasional evening or weekend support may be required based on business needs
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