IT Support Specialist

Englewood, CO
Full Time
Mid Level
IT Support Specialist
Integrity Fire Safety Services

Full-Time | Hybrid Opportunity/Englewood, CO | $25–$29/hour
At Integrity Fire Safety Services, we help protect businesses and communities through industry-leading fire and life safety solutions. As our company continues to grow, we are looking for a motivated and dependable IT Support Specialist to join our team and support employees across multiple departments and locations.

This is a great opportunity for someone who enjoys solving technical issues, helping others, and working in a fast-paced environment with a company that values teamwork, professionalism, and growth.

What You’ll Do
  • Provide day-to-day technical support via phone, email, chat, and ticketing system
  • Troubleshoot and resolve hardware, software, networking, and account access issues
  • Perform password resets, account unlocks, and user account provisioning
  • Install, configure, and maintain desktops, laptops, printers, and related peripherals
  • Support Microsoft 365 applications and Windows operating systems
  • Document support requests, resolutions, and troubleshooting steps accurately within the ticketing system
  • Escalate complex issues to senior IT staff with detailed documentation
  • Assist with employee onboarding and offboarding, including equipment setup and account creation
  • Help maintain a positive and efficient technology experience for all employees
What We’re Looking For
  • High school diploma or equivalent required
  • Associate’s degree in Information Technology or related field preferred
  • 1–2 years of IT support, helpdesk, or technical support experience
  • Working knowledge of Windows operating systems, Microsoft 365, basic networking concepts, and computer hardware
  • Strong communication, organization, and problem-solving skills
  • Ability to prioritize tasks and work independently
  • Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus
Why Join Integrity Fire Safety Services?
  • Competitive pay: $25–$29/hour
  • Hybrid flexibility with potential work-from-home days
  • Opportunity to grow within a rapidly expanding company
  • Collaborative and team-oriented environment
  • Stable, long-term career opportunity within the fire and life safety industry
  • Make an impact supporting the teams that help keep customers and communities safe
Schedule & Work Environment
  • Full-time position
  • Hybrid schedule available (potential for 1–2 remote days per week)
  • Occasional evening or weekend support may be required based on business needs
Join a company where your work directly supports the people and systems that help protect lives and property every day.
 
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